FAQ
When will I get my plushie?
- Plushies from Campaigns take 3-4 months to make and ship out. Production begins after the campaign ends.
What is Plush Foundry?
- We enable creators to create limited edition plushies and figurines through crowdfunding and then fulfilll their orders on their behalf.
My item arrived damaged or is not what I ordered.
- You can contact us at help@plushfoundry.com to solve this issue for you.
What payment methods do you accept?
- We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Meta Pay, Paypal, and Amazon Pay.
I’m not a content creator, can I still make plushies or figures with Plush Foundry?
- Yes! We also specialize in helping game developers, companies, charities, and event planners with creating plush toys and figurines. If this is you, then feel free to email us at contact@plushfoundry.com
RETURNS & REFUNDS
All sales are final and non-refundable.
If a campaign is unable to meet it's goal minimum of 150 sales, all customers will be fully refunded.
We don't accept returns, exchanges, or cancellations for non defective items.
The product I bought was damaged. Can I exchange it?
Yes you can! If your product was damaged or is defective we will exchange it for a non defective product as soon as possible.
For example, if the stitching on your plush was damaged, we can exchange this for you.
Please include your order number along with a detailed description and photos of the damaged item.
Please contact us at help@plushfoundry.com or through our help page if you have any problems with your order.
SHIPPING
How to change my shipping address?
- To change your shipping address please contact help@plushfoundry.com. It is important that you contact us as soon as possible so we can change the address before the item is shipped.
Do you ship to my country?
- Below is the list of countries we ship to.
Countries We Ship To
- Australia
- Belgium
- Canada
- France
- Germany
- Hong Kong
- Netherlands
- Singapore
- The United States of America
- United Kingdom
- Albania
- Austria
- Bulgaria
- Bosnia and Herzegovina
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- Greece
- Hungary
- Iceland
- India
- Indonesia
- Italy
- Ireland
- Israel
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- New Zealand
- Norway
- Philippines
- Poland
- Portugal
- Serbia
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- Turkey
- Romania
- Ukraine
- United Arab Emirates
- Vietnam