REFUND POLICY

All sales are final and non-refundable.

If a campaign is unable to meet it's goal minimum of 150 sales, all customers will be fully refunded.

We don't accept returns, exchanges, or cancellations for non defective items.

The product I bought was damaged. Can I exchange it?

Yes you can! If your product was damaged or is defective we will exchange it for a non defective product as soon as possible.

For example, if the stitching on your plush was damaged, we can exchange this for you.

Please include your order number along with a detailed description and photos of the damaged item.

Please contact us at help@plushfoundry.com or through our help page if you have any problems with your order.